Position Summary:

This position manages the daily operations and office functions, including recruitment,
orientation, training and retention of branch and office support staff in order to meet and maintain client
census

Responsibilities:

• Assists with recruitment, selection, hiring, orientation, and evaluation of home care site personnel
• Manage and provide ongoing education, in-service training programs and competency evaluations to improve patient care and employee efficiency for all health care personnel.
• Provide direction, leadership and oversight to ensure the branch is operating in compliance with all company policies and contractual requirements
• Participate in the development and implementation of the branch’s objectives, strategies and initiatives for client census/revenue growth and business development, and marketing plans
• Collaborates with Director of Operations and Administrative Assistant to create and facilitate successful branch specific growth strategies, sales, and marketing plans
• Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results
• Develop and maintain relationships with state and county referral agencies to promote the branch’s programs and services, and expand its client base
• Ensures customer-focused service, internal and external client satisfaction
• Participate in regional home care industry to follow trends and developments, and identify potential business opportunities
• Provide direction and guidance to branch employees to ensure workers compensation is handled appropriately
• Conduct team meeting AS NEEDED
• Evaluate skills of the branch employees on monthly bases and conduct additional training and counseling as needed
• Conduct community outreach and/or attend employee recruitment events
• Prepare and present monthly progress reports to Director of Operations and Administrator (Must be included in Google Drive)
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Abides by all regulations, policies, procedures and standards
• Other duties as assigned